Front Office Assistant

Jobs Title

Feature Job

About Company

You can enjoy superlative views of the Burj Khalifa from The Oberoi, Dubai at the enviable downtown address that befits the best hotel in Dubai, close to prominent business and leisure landmarks.
Internationally acclaimed for taking care of its guests, our 5 star hotel in Dubai offers spacious, comfortable accommodation, fine dining to suit every palate and a 24 hour business centre equipped with all modern technologies. After a busy day at work or sightseeing, our comprehensive wellness facilities are the perfect solution to help you wind down.
Our 252 spacious rooms and suites have floor to ceiling windows and uninterrupted views of the Burj Khalifa, Dubai cityscape or the hotel’s pool.
Indoors and al fresco dining. Eastern, Western and Latin American cuisines. Paired with Burj Khalifa views and a late night lounge with live music.

Job Descriptions

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.